Do you have unused old smartphones, laptops and other devices gathering dust in your closets? Turn them into money here and now! Our partner Fonehouse will determine the trade-in value of your used item, and you can choose to have the amount either deducted from the purchase price of a new item or paid out to your bank account. The trade-in device will be inspected, repaired, refurbished, and resold as a used device by Fonehouse; together, we give the trade-in device a second life.

How it works:

1. Specify the brand, model, and condition of your trade-in device. Based on the information you provide, our partner Fonehouse will determine the value of your old device.

2. Choose one of our partner's trade-in offers: Opt for an instant coupon, which you can use to have the determined value deducted from the purchase price of an item of your choice, or for a payout of the determined value to your bank account. You can find the terms and conditions for the coupon and the payout here.

3. If you opt for the eBay coupon, you can redeem it on ebay.co.uk within 48 hours of issuance. Please note: The eBay coupon cannot be redeemed for cash and is subject to our Terms & Conditions. If you opt for the payout of the determined value to your bank account, you will receive the money within 2 to 3 weeks after sending in the trade-in device.

4. You now have 14 days to send in your old device – of course, free of charge and insured. After our partner has received your package, they will use an ADISA-accredited solution to securely erase all data from your old device.

Fonehouse is a trusted leader in the technology industry, specialising in trade-in services with a commitment to sustainability. With a focus on quality and customer satisfaction, Fonehouse processes tens of thousands of devices each year, ensuring they are refurbished or recycled responsibly. Our circular economy approach not only benefits the environment but also provides customers with a seamless and rewarding trade-in experience. Fonehouse partners with leading platforms to deliver refurbished electronics, contributing to a more sustainable future while offering competitive value for used devices.

Smartphones, laptops, tablets and many other devices from most major manufacturers can be traded in under our Trade In Programme.

The IMEI number (International Mobile Equipment Identity) is a 15-digit serial number used to identify any mobile device.

You can find the IMEI in several places, such as in the settings of your device, on the physical device itself, and on the original packaging. On a smartphone, you can also dial *#06# on the keypad to display the IMEI.

The eBay coupon is valid for 48 hours and expires if it is not redeemed. The trade-in will then be cancelled automatically, and to receive a new eBay coupon, you will need to repeat the trade-in process.

To use the coupon before it expires, the new product must be purchased within this period.

After using the coupon, the trade-in option for an instant coupon will not be available to you for a minimum of six months.

You can, however, use the payout option anytime and without any limitations.

If an existing activation lock (such as iCloud or Android lock) is not removed, Fonehouse cannot check the device. In this case, Fonehouse will send the trade-in device back to you and the coupon amount must be refunded in full to Fonehouse. Please note that a factory reset does not automatically remove the activation lock.

Yes, eBay Trade In is only available to registered users of ebay.co.uk.

The information you provided for the appraisal will be verified for accuracy after you send in the trade-in device.

If the trade-in device is in a better condition than indicated, Fonehouse will provide you with the appropriate additional value. If the trade-in device turns out to be in a worse condition than stated, Fonehouse will provide you with a new offer. You can then decide whether to accept the offer or have the trade-in device returned.

If the instant coupon has been redeemed: Upon accepting the offer, Fonehouse will send you an invoice for the difference to the original trade-in value. If you receive the trade-in device back, Fonehouse will charge you for the full original trade-in value (value of the eBay coupon).

Phone: 0330 124 6554 (toll-free, Mon - Thu, 9 AM to 6 PM and Fri, 10 AM to 6 PM)

Email: ebay@fonehouse.co.uk

It is currently not possible to monitor the status of your trade-in through your eBay account. However, Fonehouse will keep you updated on every step of the process through email.

The coupon code is displayed in several places, including in My eBay, on the item page and at checkout.

The terms and conditions for your eBay coupon redemption are detailed at the bottom of this page.

The key coupon terms are listed in My eBay under "Summary" and "coupons."

If you cancel your purchase, the coupon cannot be reused, and no payout will be made.

In case of a refund, you will receive the purchase price minus the value of the trade-in coupon. A new coupon, equal to the coupon value used, will be issued and can be found in the 'Coupons' section under 'My eBay > Summary'.

The trade-in will not be affected by this process.

If you have finalised the trade-in with an eBay coupon but have not sent your device, you can cancel the trade-in by reaching out to Fonehouse customer service.

If you have chosen the payout option for your trade-in and have not posted your device yet, you don't need to take any further action. The trade-in will be cancelled automatically. The offer expires after 14 days.

If you have already sent the trade-in device to Fonehouse, the trade-in cannot be reversed.

Note: If you have already redeemed the instant coupon and then cancel the trade-in, Fonehouse is entitled to payment of the coupon amount.

With an eBay coupon, you need to send the trade-in device to Fonehouse no later than 14 days after redeeming the eBay coupon.

With the payout option, the trade-in offer will expire if you do not send the device to Fonehouse within 14 days of receiving the trade-in offer.

Posting your trade-in device is free of charge.

If you opt for the instant coupon, you will get a postage label after you have successfully redeemed the eBay coupon for a new purchase.

If you opt for a direct payout to your bank account, you will receive a postage label once you have submitted your contact and bank details for your trade-in offer.

Print your Royal Mail postage label at home and attach it to your postal box.

To ensure a smooth trade-in process, please prepare your device as follows:

1. Make a backup copy of the data on your device.

2. Log out from all accounts and delete all personal data.

3. Disable "Find My Device" or similar tracking features.

4. Remove any accessories not included in the trade-in, such as phone cases, screen protectors, etc. and use the original packaging if possible.

5. Complete a final inspection of your device and identify any scratches, dents, or any damage that could influence the trade-in value. Being clear about the exact condition of your device helps you form realistic expectations regarding the appraisal.

• Remove the SIM or memory card (if present).

• Use a robust postage box.

• Add protective packaging to the box (such as newspaper or bubble wrap).

• Seal the postage box with tape.

The original packaging and accessories do not need to be included. Any items sent along with the device, such as SIM or memory cards, original packaging, and accessories, will become the property of Fonehouse, will be recycled, and cannot be returned or compensated in case of a reversal of the trade-in.

No, the postage label provided by Fonehouse must be used for postage.

If the device is posted with a different postage label, Fonehouse will not be able to assign it correctly, and the device will be sent back to you at your own cost.

Fonehouse's delivery address is listed on the postage label.

You can send a trade-in device to Fonehouse only from the United Kingdom.

Packages sent with Royal Mail are insured up to a value of £150. For a trade-in device with a higher value, we recommend purchasing additional postage insurance at your own expense.

Fonehouse utilises an ADISA-accredited solution to securely erase all data from your old device.

Please remember to remove any SIM and memory cards before sending in the trade-in device. SIM or memory cards sent along will become the property of Fonehouse, will be recycled, and cannot be returned or compensated in case of a reversal of the trade-in.

Currently, the instant coupon is only offered to selected eBay users. If you do not qualify at this time, you can check your status again at a later point.

Additionally, if you have already used the instant coupon and redeemed an eBay coupon in the last six months, this option can not be offered to you at this time.

However, the payout option is always available to you without any restrictions.

That depends on the brand, model and condition of the trade-in device. The information you provide for the appraisal must be truthful.

When you redeem your eBay coupon and its value exceeds the purchase price of the item in the shopping basket, the coupon will be applied to the purchase price, and the remaining balance of the eBay coupon will be voided.

An eBay coupon will be issued within a few minutes after you accept the trade-in offer made by Fonehouse.

The payout directly to your bank account will be made within 14 days after Fonehouse receives your device.

No, the eBay coupon issued as part of the instant credit option cannot be combined with other coupons or promotions.